Frequently Asked Questions
Essential information regarding our collections, orders, and services.
What is the Margaret Howell design philosophy?
Our collections prioritize authenticity, quality, and function. We focus on the structure of the garment and the tactile nature of fabrics like Irish linen, Harris Tweed, and fine cashmere to create timeless, durable pieces.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy for online purchases?
We accept returns within 28 days of receipt, provided the items are in their original, unworn condition with all tags attached. Returns can be initiated through our online portal or at any of our standalone flagship stores.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
How should I care for my Margaret Howell garments?
Due to the high-quality natural fibers we use, we recommend following the specific care instructions on the internal label of each garment. Many of our knitwear items require hand washing or professional dry cleaning to maintain their shape.
Can I request a garment repair?
We believe in the longevity of our clothing. We offer a repair service for items purchased directly from us; please contact our customer service team or visit a store to discuss specific repair requirements.